Privacy Policy

caslno is a Philippines-facing online gaming platform serving players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippine archipelago. We understand that trust is the foundation of any long-term relationship between a gaming platform and its players, and that trust starts with how we handle your personal data.

This Privacy Policy applies to all personal data collected through:

• The caslno website at caslno.bet and all associated subdomains;
• The caslno mobile-optimized web experience;
• Communications between you and caslno via email, live chat, or other support channels;
• Any third-party integrations (payment processors, game providers, KYC partners) that process data on caslno's behalf.

By registering a caslno account, making a deposit, or simply browsing the caslno platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the caslno platform and contact us at [email protected] to request account closure.

This Privacy Policy should be read alongside caslno's Terms & Conditions, which govern your overall relationship with the platform, and the Responsible Gaming policy, which covers data usage specific to player protection tools.

For the purposes of the Philippine Data Privacy Act of 2012, caslno acts as the Personal Information Controller (PIC) with respect to all personal data collected through the caslno platform. As PIC, caslno determines the purposes and means by which your personal data is processed.

Where caslno engages third-party service providers to process personal data on its behalf (for example, KYC verification providers, payment processors, or game content providers), those entities act as Personal Information Processors (PIPs) under binding data processing agreements that restrict their use of your data to the specific services they provide to caslno.

caslno collects personal data across several categories depending on your level of interaction with the platform. The table below summarizes the key data categories, specific data points within each category, and the primary context in which that data is collected.

caslno does not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for KYC identity verification. Specifically, caslno does not collect medical or health data, political opinions, religious beliefs, or biometric data beyond what is contained in standard government-issued ID photographs submitted for KYC purposes.

caslno processes your personal data for the following specific purposes. Where we rely on your consent as the legal basis for a processing activity, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

• Account Management: Creating, maintaining, and administering your caslno player account, including authentication, password resets, and account security notifications;
• Payment Processing: Verifying and processing deposits and withdrawal requests via GCash, Maya, BPI, BDO, Metrobank, Coins.ph, 7-Eleven, and USDT channels;
• KYC & AML Compliance: Verifying your identity, screening against sanctions and politically exposed persons (PEP) lists, and fulfilling anti-money laundering and counter-terrorism financing obligations under Philippine law;
• Regulatory Reporting: Fulfilling mandatory reporting obligations to PAGCOR and other competent Philippine authorities as required by applicable gaming and financial regulations;
• Responsible Gaming: Monitoring gameplay patterns to identify problem gambling indicators, enforcing deposit limits, session limits, and self-exclusion orders set by players or mandated by regulatory authorities;
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve game selection, platform performance, and user experience;
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, unauthorized account access, bonus abuse, collusion, and other prohibited conduct under the caslno Terms & Conditions;
• Customer Support: Responding to account inquiries, processing complaints, and maintaining support records for quality assurance;
• Marketing Communications: Sending promotional offers, bonus notifications, and caslno news to players who have opted in to marketing communications. You may opt out at any time via your account settings or by emailing [email protected].

Under the Philippine Data Privacy Act of 2012, caslno processes your personal data under one or more of the following lawful bases depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and caslno — specifically, the caslno Terms & Conditions you agree to upon registration. This covers account creation, payment processing, game access, and withdrawal management;
• Legal Obligation: Processing required to comply with caslno's legal obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA) as amended, and the Data Privacy Act itself. KYC verification and AML transaction monitoring fall under this basis;
• Legitimate Interest: Processing carried out for caslno's legitimate business interests, where those interests are not overridden by your rights and freedoms. This includes fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics for platform improvement;
• Consent: Processing for which caslno has obtained your specific, informed, and freely given consent. This applies primarily to marketing communications. Consent-based processing may be withdrawn by you at any time without penalty.

If you would like to know the specific legal basis applied to any particular processing activity carried out by caslno with respect to your personal data, please submit a written request to the caslno Data Protection Officer at [email protected].

caslno does not sell, rent, or otherwise transfer your personal data to third parties for their own independent commercial use. Data sharing with third parties occurs only in the following defined circumstances:

• Payment Processors: Your financial data is shared with licensed payment processors (GCash, Maya, BPI, BDO, Metrobank, Coins.ph, and 7-Eleven payment partners) solely for the purpose of processing your deposit or withdrawal transaction. These processors are independently regulated and maintain their own privacy policies;
• KYC & Identity Verification Partners: Your identity documents and personal details are shared with caslno's contracted KYC verification provider solely for the purpose of verifying your identity and screening against regulatory watchlists. The KYC provider processes this data as a Personal Information Processor under a binding agreement with caslno;
• Game Content Providers: Game providers whose titles are accessible through the caslno platform may receive your player session data (Player ID, bet amounts, game results) for the purposes of game delivery, RNG certification, and dispute resolution. Game providers do not receive your full identity or financial data;
• Regulatory Authorities: caslno is legally required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities upon lawful request or as part of mandatory reporting obligations. caslno will notify you of regulatory data requests where legally permissible to do so;
• Legal Proceedings: caslno may disclose personal data where required by a court order, subpoena, or other binding legal process issued by a Philippine court or competent authority;
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of caslno's assets, player data may be transferred to the successor entity, subject to that entity's agreement to honor the terms of this Privacy Policy.

All third parties receiving personal data from caslno are subject to contractual data protection obligations consistent with the requirements of the Philippine Data Privacy Act. caslno maintains a register of its active data processing agreements with third-party service providers, which is available for review upon written request to the Data Protection Officer.

caslno uses cookies and similar tracking technologies to ensure the platform functions correctly, to secure your session, and to improve the overall player experience. Below is an overview of the cookie categories used on the caslno platform:

caslno does not use third-party advertising cookies or tracking pixels for the purpose of behavioral advertising on external platforms. You can manage your cookie preferences at any time through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the caslno platform but will not prevent you from accessing core gaming features.

caslno implements a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our technical and organizational security measures include:

• Encryption at Rest: All personal data stored in caslno's systems is encrypted using AES-256 encryption. Particularly sensitive data (identity documents, financial records) is subject to additional field-level encryption;
• Encryption in Transit: All data transmitted between your device and caslno's servers is protected using TLS 1.3. HTTP connections are automatically redirected to HTTPS;
• Access Controls: Access to production systems containing personal data is restricted to authorized caslno personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review;
• Multi-Factor Authentication: Internal caslno systems holding personal data require multi-factor authentication for all administrative access. We strongly recommend that caslno players also enable two-factor authentication on their caslno accounts;
• Security Monitoring: caslno operates continuous intrusion detection and anomaly monitoring on its production infrastructure. Suspected security incidents trigger an escalation protocol that includes immediate containment and notification procedures;
• Penetration Testing: caslno commissions independent third-party penetration testing of its platform on a scheduled basis. Critical vulnerabilities identified during testing are remediated within 48 hours of discovery;
• Data Breach Response: In the event of a personal data breach that is likely to result in risk to your rights and freedoms, caslno will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

caslno retains personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply to the main categories of personal data held by caslno:

Upon expiry of the applicable retention period, caslno will securely delete or anonymize the relevant personal data in accordance with industry-standard data destruction procedures. Anonymized data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for aggregate analytics purposes.

Where you have requested account closure, caslno will initiate the data deletion process within 30 calendar days of confirming your identity and resolving any outstanding account balance or pending transaction. Regulatory retention obligations take precedence over deletion requests for data categories listed above with mandatory retention periods.

Under the Philippine Data Privacy Act of 2012 (RA 10173), caslno players located in the Philippines are entitled to the following data privacy rights with respect to their personal data held by caslno. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Privacy Rights Request" and include your registered account email address for identity verification.

The caslno platform is strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. caslno does not knowingly collect, process, or retain any personal data from individuals under the age of 21.

During the account registration process, caslno collects date of birth information and verifies age eligibility as a mandatory step before account activation. All accounts are subject to KYC verification which independently confirms that the account holder meets the minimum age requirement through government-issued identification documents.

If caslno discovers or is notified that an account has been registered by a person under the age of 21, the account will be immediately suspended, all associated funds will be handled in accordance with applicable PAGCOR regulations, and all personal data associated with the underage account will be securely deleted (except where retention is required for regulatory reporting purposes related to the incident).

If you are a parent or guardian and have reason to believe that a minor under your care has registered a caslno account, please contact us immediately at [email protected] with the subject line "Underage Account Report." caslno treats all such reports with the highest priority.

caslno will only send you promotional emails, SMS notifications, or in-platform marketing messages if you have explicitly opted in to receive such communications during the registration process or subsequently through your account settings. Marketing communications from caslno may include:

• Promotional bonus offers and reload promotions;
• New game announcements and feature launches;
• Jackpot alerts and tournament invitations;
• Seasonal promotions relevant to Philippine holidays and events;
• Responsible gaming reminders and account activity summaries.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link contained in any marketing email from caslno;
• Updating your marketing preferences in your caslno account settings;
• Emailing [email protected] with the subject line "Marketing Opt-Out" from your registered email address.

Opting out of marketing communications will not affect your ability to receive transactional communications from caslno, such as deposit confirmations, withdrawal notifications, account security alerts, and support responses. These transactional messages are sent based on contractual necessity rather than consent and cannot be disabled while your account remains active.

caslno reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, our data processing practices, or the services we offer. All updates will be published on this page with a revised "Last Reviewed" date.

Where a proposed change to this Privacy Policy is material — meaning it significantly affects how we process your personal data or the rights available to you — caslno will:

• Notify you via your registered email address at least 14 days before the change takes effect;
• Display a prominent notice on the caslno platform informing you of the upcoming change;
• Where required by law, seek your renewed consent before applying the change to your personal data.

Your continued use of the caslno platform after the effective date of a non-material policy update constitutes your acknowledgment of the revised Privacy Policy. For material changes requiring consent, caslno will obtain your affirmative agreement before proceeding with the updated data processing activities.

We recommend that you review this Privacy Policy periodically to stay informed of how caslno protects your personal data. Previous versions of this Privacy Policy are available upon written request to [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or caslno's personal data processing practices, please contact the caslno Data Protection Officer using the details below. All privacy-related communications are handled in English and will receive a response within 5 business days during normal operating hours.

• Email: [email protected]
• Subject Line for Data Requests: "Data Privacy Request — [Your Account Email]"
• Live Chat: Available daily, 8:00 AM – 2:00 AM Philippine Standard Time (PST)
• Response Time: Within 5 business days for general inquiries; within 30 calendar days for formal data subject access requests
• Service Coverage: Metro Manila, Cebu, Davao, Quezon City, Makati, and all regions across the Philippines

For complaints that cannot be resolved directly with caslno, you may contact the National Privacy Commission of the Philippines, which is the supervisory authority responsible for overseeing compliance with the Data Privacy Act of 2012.

This Privacy Policy was last reviewed and updated on January 1, 2026. It is effective as of the same date and supersedes all previous versions of the caslno Privacy Policy.